Terms of Service

Welcome to Folklore de Mode. By accessing or using our website and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully before placing any order, as they govern your relationship with us and outline your rights and responsibilities as a valued customer.

General Provisions

Folklore de Mode operates this website to offer curated womenswear including trousers, tops, and dresses to customers worldwide. Throughout these terms, references to "we," "us," and "our" denote Folklore de Mode, while "you" and "your" refer to the user or customer. By using our site, you confirm that you are at least the age of majority in your jurisdiction and that you have the legal capacity to enter into binding agreements.

We reserve the right to update, modify, or replace any part of these terms at our discretion. It is your responsibility to review this page periodically for changes. Your continued use of our website following the posting of any amendments constitutes acceptance of those changes.

Products and Pricing

We take great care to display our products with accurate descriptions, sizing information, and imagery. However, we cannot guarantee that your monitor's display of colours will be entirely precise, as variations may occur due to screen settings. All product descriptions, specifications, and prices are subject to change without notice. We reserve the right to limit the quantities of any products we offer and to discontinue any item at any time.

Prices for our products are listed in the currency designated at checkout. While we endeavour to ensure that all pricing information is correct, errors may occasionally occur. In the event that a product is listed at an incorrect price, we reserve the right to cancel or refuse any orders placed at that price, whether or not the order has been confirmed. Should this happen, we will notify you promptly and offer you the option to repurchase at the correct price or cancel your order entirely.

Orders and Acceptance

When you place an order with us, you are making an offer to purchase the selected products. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, payment verification issues, or suspected fraudulent activity. Upon acceptance of your order, we will send you a confirmation email acknowledging the details of your purchase. This confirmation does not constitute a binding contract of sale; rather, our acceptance is finalised only when the goods are dispatched and a shipping confirmation is sent to you.

We retain the right to refuse service to anyone for any reason at any time. We also reserve the right to impose quantity limits on any order or to prohibit purchases that, in our sole judgment, appear to be placed for commercial resale.

Shipping and Delivery

We strive to process and dispatch all orders within one to two business days. Shipping timelines provided at checkout are estimates only and are not guaranteed. While we work with reputable carriers to ensure timely delivery, we are not liable for delays caused by customs clearance, weather conditions, or other unforeseen circumstances beyond our reasonable control.

Title to and risk of loss for all products pass to you upon our transfer to the shipping carrier. We recommend that you retain your tracking information for reference and contact the carrier directly for any delivery-related concerns once the parcel is in transit.

Returns and Exchanges

Your satisfaction is important to us. If for any reason you are not entirely pleased with your purchase, you may request a return or exchange within fourteen days of receiving your order. Returned items must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse returns that do not meet these criteria.

To initiate a return, please contact us at folkloredemode@outlook.com with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect. Once we receive and inspect your return, we will process a refund to your original payment method or arrange an exchange, as you prefer. Please note that refunds may take several business days to appear in your account, depending on your financial institution.

Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and digital designs, is the exclusive property of Folklore de Mode and is protected by international copyright and trademark laws. You may not reproduce, distribute, display, or transmit any portion of this content without our prior written consent. Our brand name Folklore de Mode and all associated marks are our registered trademarks, and any unauthorised use is strictly prohibited.

User Conduct and Account Security

When using our website, you agree to provide accurate and current information for all transactions. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We reserve the right to terminate accounts, refuse service, or cancel orders if we suspect any misuse, fraudulent activity, or violation of these terms.

Limitation of Liability

To the fullest extent permitted by law, Folklore de Mode shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or the purchase of our products. Our total liability to you for any claim arising out of or relating to these terms or your order shall not exceed the total amount paid by you for the products in question.

We provide our products and website on an "as is" and "as available" basis. While we strive for excellence, we make no representations or warranties of any kind, express or implied, regarding the operation of our site, the accuracy of information, or the quality of products beyond what is expressly stated herein.

Governing Law

These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the jurisdiction in which our business is established, without regard to its conflict of law principles. By using our website, you consent to the exclusive jurisdiction of the courts of that jurisdiction for any disputes arising from these terms.

Contact Information

Should you have any questions, concerns, or requests regarding these Terms of Service, we welcome you to reach out to us. Please direct all correspondence to:

folkloredemode@outlook.com

We value transparency and are committed to ensuring that your relationship with us is built on trust and mutual respect. Thank you for choosing Folklore de Mode.