Shipping and Handling

We understand that the anticipation of receiving your new pieces is part of the joy of shopping with us. At Folklore de Mode, we are committed to handling your order with care and dispatching it to you in a timely and reliable manner. This policy outlines everything you need to know about our shipping practices, from processing to delivery.

Processing Time

All orders are processed and prepared for shipment within one to two business days from the date of purchase. Orders placed on weekends or public holidays will be processed on the following business day. During peak seasons or promotional events, processing times may be slightly extended, and we appreciate your patience and understanding during such periods.

Once your order has been packed and handed over to our shipping partner, you will receive a shipping confirmation email containing a unique tracking number. This allows you to monitor your parcel's journey in real time.

Shipping Methods and Delivery Times

We offer a range of shipping options to accommodate your needs and preferences. The available methods and estimated delivery times will be presented to you at checkout, allowing you to choose the service that best suits your timeline.

Standard shipping typically delivers within five to ten business days from the date of dispatch. For those who wish to receive their order sooner, expedited shipping options are available at an additional cost, with delivery usually completed within two to four business days.

Please note that these delivery estimates are provided by our carrier partners and are not guaranteed. Unforeseen circumstances such as customs clearance delays, extreme weather conditions, or other external factors may affect transit times. We kindly ask for your understanding in such situations.

Shipping Rates

Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination address. The total shipping fee will be clearly displayed at checkout before you finalise your purchase, so you may review and confirm it with full transparency.

From time to time, we may offer promotional shipping discounts or free shipping thresholds. Any such offers will be communicated on our website and applied automatically at checkout when applicable.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You may use this number to check the status of your delivery through our carrier's official website. If you encounter any difficulties with tracking, or if your tracking information has not updated within a reasonable timeframe, please contact us and we will investigate on your behalf.

International Shipping

We are proud to serve customers around the world. Our shipping partners enable us to deliver to a wide range of destinations beyond our home region. International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fee. We recommend that you familiarise yourself with your local customs regulations before placing an order, as we are unable to predict or control these additional costs.

In the event that an international shipment is refused or returned to us due to unpaid customs fees or an incorrect address, we reserve the right to deduct any return shipping and handling costs from your refund.

Address Accuracy

We kindly ask that you review your shipping address carefully before completing your order. Once an order has been processed and dispatched, we are unable to make changes to the delivery address. Should you realise that an error has been made, please contact us immediately at folkloredemode@outlook.com, and we will do our best to assist you if the order has not yet been shipped.

We cannot be held responsible for orders that are lost or delayed due to incorrect or incomplete address information provided at checkout.

Lost or Damaged Shipments

While we work with reputable carriers to ensure the safe delivery of your order, we acknowledge that rare incidents may occur. If your package is lost in transit or arrives damaged, please contact us promptly at folkloredemode@outlook.com with your order number and any relevant details or photographs. We will work with the carrier to resolve the issue and ensure that you are appropriately assisted.

In the case of lost shipments, we may need to allow a reasonable period for the carrier to complete their investigation before issuing a refund or replacement. We appreciate your patience during this process.

Signature Requirement

For the security of your order, we may require a signature upon delivery for certain high-value shipments. If you are unavailable at the time of delivery, the carrier will typically leave a notice with instructions for re-delivery or collection from a local depot. We recommend that you monitor your tracking information closely to avoid any delays in receiving your parcel.

Contact Us

Should you have any questions regarding our shipping and handling practices, or if you require assistance with your order, please do not hesitate to reach out to us. We are here to ensure that your experience with Folklore de Mode is seamless and enjoyable from purchase to delivery.

You may contact us at:

folkloredemode@outlook.com

Thank you for choosing Folklore de Mode. We are honoured to accompany you on your style journey, and we look forward to delivering not just your garments, but also the joy they bring.