Refund and Return Policy

We want you to love every piece you receive from Folklore de Mode. However, we understand that sometimes a garment may not be exactly what you envisioned, or the fit may not be quite right. We are here to make the return and refund process as straightforward and stress-free as possible, while ensuring fairness and clarity for all parties involved.

Our Return Window

You have fourteen days from the date you receive your order to request a return. This period gives you ample time to try on your new pieces and decide if they truly resonate with you. Any return requests submitted after this window will not be accepted unless the item is found to be defective.

Conditions for Returns

To be eligible for a return, items must meet the following conditions:

• They must be unworn, unwashed, and in their original condition.

• All original tags, labels, and packaging must remain attached and intact.

• The item must be free from any odours, stains, or signs of wear.

• For hygiene reasons, we are unable to accept returns on items that have been worn or altered in any way.

We reserve the right to refuse returns that do not satisfy these criteria. If a returned item shows evidence of use, damage, or missing tags, we may decline the return and send the item back to you.

How to Initiate a Return

To begin the return process, please reach out to us at:

folkloredemode@outlook.com

In your email, kindly include your order number and the reason for your return. We will respond with detailed instructions on how to return your item, including the return address and any necessary documentation. Please do not send any items back to us without first contacting us, as we may not be able to identify or process your return otherwise.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item you received is incorrect, defective, or damaged. In such cases, we will cover the cost of return shipping and provide you with a prepaid shipping label.

We recommend that you use a trackable shipping service for your return and retain your proof of postage. Folklore de Mode cannot be held responsible for items that are lost or damaged during the return transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a reasonable timeframe, typically five to ten business days depending on your financial institution.

Please note that the original shipping charges are non-refundable unless the return is due to our error. Refunds will be issued for the full purchase price of the returned item, excluding any shipping fees incurred at checkout.

Exchanges

Should you wish to exchange an item for a different size, colour, or style, we recommend that you initiate a return for the original item and place a new order for the desired piece. This ensures that the item you want remains available to you and allows us to process your exchange more efficiently. We are happy to assist you with selecting the correct size or style if you are uncertain.

Defective or Incorrect Items

We take great care in quality checking every garment before it leaves our atelier. However, in the rare event that you receive a defective, damaged, or incorrect item, we sincerely apologise. Please contact us immediately at folkloredemode@outlook.com with your order number and a clear photograph of the issue. We will evaluate the matter promptly and arrange for a replacement, refund, or return shipping at no additional cost to you.

Late or Missing Refunds

If you have not received your refund within a reasonable period, we kindly ask that you first check with your bank or credit card provider, as processing times may vary. Should you require further assistance, please do not hesitate to contact us, and we will provide you with confirmation of our refund processing to share with your financial institution.

Final Sale Items

Certain items may be marked as final sale and are not eligible for return or exchange. This will be clearly indicated on the product page prior to purchase. Please review product descriptions carefully before adding such items to your cart.

Our Commitment to You

We value your trust and your satisfaction is our priority. If for any reason you are not entirely happy with your purchase, we are here to help. Our team is dedicated to resolving any concerns you may have with fairness, transparency, and genuine care.

For any questions regarding our refund and return policy, or if you need further assistance, please do not hesitate to reach out to us at:

folkloredemode@outlook.com

Thank you for choosing Folklore de Mode. We appreciate your understanding and look forward to serving you with the warmth and integrity that define our brand.