Privacy Policy

Your privacy matters to us. At Folklore de Mode, we are committed to protecting the personal information you entrust to us. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our website or make a purchase. We encourage you to read this document carefully to understand our practices regarding your information.

Information We Collect

We collect personal information that you voluntarily provide to us when you create an account, place an order, subscribe to our newsletter, or contact our customer service team. This information may include your full name, email address, postal address, telephone number, payment details, and any other data you choose to share with us.

Additionally, when you browse our website, we automatically collect certain information about your device and interaction with our site. This may include your IP address, browser type, operating system, referral URLs, pages viewed, and the dates and times of your visits. We gather this data through cookies and similar tracking technologies to enhance your browsing experience and improve our services.

How We Use Your Information

We use the information we collect for several legitimate purposes, including but not limited to:

• Processing and fulfilling your orders, including sending order confirmations, shipping updates, and delivery notifications.

• Communicating with you regarding your purchases, returns, or any inquiries you may have.

• Personalising your shopping experience and recommending products that may interest you.

• Sending you promotional materials, newsletters, and special offers, provided you have given us your consent to do so.

• Improving our website, products, and customer service through analytics and feedback.

• Preventing fraud, ensuring security, and complying with applicable legal obligations.

Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your data with trusted service providers who assist us in operating our business, such as payment processors, shipping carriers, email delivery platforms, and analytics partners. These third parties are bound by strict confidentiality agreements and are authorised to use your information only as necessary to perform their designated functions on our behalf.

We may also disclose your information when required by law, to enforce our terms of service, or to protect the rights, property, or safety of Folklore de Mode, our customers, or others.

Data Security

We take the protection of your personal information seriously. We implement industry-standard security measures, including encryption protocols and secure socket layer technology, to safeguard your data during transmission and storage. While no method of transmission over the internet is completely infallible, we strive to use commercially acceptable means to protect your information and regularly review our security practices.

Please be aware that we do not store your payment card details on our servers. All payment transactions are processed through reputable third-party gateways that comply with the highest security standards.

Cookies and Tracking Technologies

Our website uses cookies to enhance functionality, remember your preferences, and analyse site traffic. Cookies are small text files placed on your device that help us recognise you upon return visits. You may choose to disable cookies through your browser settings; however, please note that doing so may affect certain features and functionality of our site.

We also use analytics tools to better understand how visitors interact with our website, allowing us to continuously improve our offerings and user experience.

Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include the right to access, correct, update, or delete the data we hold about you. You may also have the right to withdraw your consent to marketing communications at any time or to object to certain processing activities.

To exercise any of these rights, or if you simply wish to review or update your information, please contact us using the details provided below. We will respond to your request in a timely manner and in accordance with applicable laws.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we securely dispose of it.

Third-Party Links

Our website may contain links to external sites that are not operated by us. Please be aware that we are not responsible for the privacy practices of such third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from individuals under the age of sixteen. If we become aware that we have inadvertently gathered such data, we will take prompt steps to delete it.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any revisions will be posted on this page, and we encourage you to review it periodically. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to reach out to us. We value your trust and are here to assist you.

You may contact us at:

folkloredemode@outlook.com

Thank you for choosing Folklore de Mode. We are honoured to serve you and are committed to protecting the privacy that you deserve.